Toll Free (800) 880-4324 or (800) 333-2026
Orange County (714) 547-7777 • South Orange County (949) 472-4444
North Orange County (714) 828-2222 • Inland Empire (951) 737-0044

Santa Ana
2401 East 17th Street
Santa Ana, CA 92705 

Orange
1342 East Chapman Avenue
Orange, CA 92866


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(800) 880-4324
(800) 333-2026

Sales

Why Choose Us?

  • TAB AnswerNetwork has been family owned and operated since 1956!
  • We are accurate, reliable, courteous and accountable!
  • We allow you to offer your clients exceptional customer service, whether you're in or out of the office!
  • We respond to your customers - to their satisfaction!
  • You will never miss a call!
  • We deliver your messages when you want them and how you want them!
  • We'll track you down if it's urgent!

We are dedicated to selecting committed team members, and we support their efforts through a quality assurance program that includes:

Monitoring and Coaching: We monitor and coach the performance of all of our telephone service representatives on a weekly basis. Our proven techniques include reviewing recorded calls that are captured 24 hours a day through our technologically advanced call logger, role-playing and continued education / training.

Incentive Programs: We use incentive programs designed to award our telephone service representatives for taking those extra steps in providing quality service. Their job satisfaction is reflected in their job performance, and we consider that to be an important ingredient in the quality of service that we give to you and your callers.

Advanced Computer Systems: We co-designed the first software for the messaging industry, and we were one of the first to computerize our operations. We have continued to upgrade our systems to maintain the best in voice messaging, order processing, outsourcing and customer service support.

Dedication and Commitment to our Clients: When you sign up for service with TAB AnswerNetwork, you can expect:

  1. A member of our management team will contact you to introduce himself / herself and to verify the instructions you gave to the sales person. Our management team member will fully explain our operations as well as your options for receiving your messages. At this time we will answer any additional questions you have regarding your account.
  2. Approximately one week after your service has begun, another member of our management team will contact you to ensure customer satisfaction. Changes to your account information can be made if necessary.
  3. An account executive will be assigned to you. This person will call you at least twice a year to review your account, make any needed changes, verify your satisfaction and inform you of any recently introduced service features.

Most importantly, we want to encourage you to call our management team members whenever you have questions. Management team members are on duty from 7:00 a.m. - 11:00 p.m. daily.

Our Basic Rates

Live Answering / Telemessaging Rate Schedule
 
SPECIAL! SIGN UP FOR 6 MONTHS OF SERVICE WITH A CREDIT CARD, AND WE'LL WAIVE THE SETUP FEE! 
 
Includes:
Message Information - Name, Company Name, Number, Brief Message
Message Retrieval - Recorded Messages in Voice Mail Box
Messaging for - Up to 6 Employees or 3 Pages of Information

 Base Rate

Call Allowance

Cost Per Call Over Allowance

 $25.00

 20

$0.99

 $40.00

 45

$0.90 

 $60.00

 80

$0.65

 $80.00

 120

$0.65

 $130.00

 220

$0.65

 $165.00

 300

$0.60

 $225.00

 450

$0.60

 $300.00

 600

$0.55

 Setup Charges

Additional Charges 

 One-Time Fee of $25.00

CCS & Relay - $0.55 Each (+Tel Co Charges)

 

Page - $0.35 each

 

Alpha Page $0.10 Each

E-mail Services

Administrative Management

Fax or E-mail Messages at Pre-Set Times

 Changes to Your Service as You Need It, Such as On-Call or Employee Information

 Fax or E-mail Messages Only upon Request

 

Fax or E-mail Each Message as It Comes in

 

 Paging Service

Additional Information 

 Tab Pages Available

 About Other Employees and Questions to Ask Your Callers (Number and Type of Questions are Limited)

 Paging for Non-Tab Pagers

 

Paging from Voice Mail

 

Bills are rendered every 4 weeks.
 
To initiate service, we bill the first and last period’s base rate plus setup charge.
 
These rates are to provide a general guideline. Based on the projection of calls to be handled by our staff and the complexity of the instructions, a package will be customized to meet your needs.
 
All calls are handled in the United States

Order Entry / Outsourcing

Order Entry Rate Schedule
 
Recurring Minimum: Calculated according to the number of minutes required to handle the call volume for each 4-week billing cycle. Higher minute allowance packages and custom packages can be tailored to your specific needs. 

Recurring Minimum

Minute Allowance

Cost Per Minute Over Allowance

 $45.00

0

$0.95

 $75.00

 60

$0.90

 $150.00

 180

$0.73

 $225.00

300

$0.65

 $300.00

420

$0.61

 $560.50

900

$0.57

 $782.58

 1400

$0.55

Setup Charges

Setup charges are a one-time charge based on the complexity of your specific needs. For example, a $100.00 set up charge includes:

4 Hours of Programming

Up to 5 Items

Product Calculation

Tax & Shipping Tables

Source Codes

Scripting Codes

Daily Transmission by Fax or E-mail

Shipping Type

Training & Indoctrination

Voice Mail Information

SPECIAL! SIGN UP FOR 6 MONTHS OF SERVICE WITH A CREDIT CARD, AND WE'LL WAIVE THE SETUP FEE! 
 
We Bill Every 28 Days
We Require First and Last Period Base & Setup Fees to Begin Service of a Month to Month Contract

Service Description
Per Box

Standard

Corporate

Main Greeting Box

$15.00

$19.00

Main Greeting Box One-Time Setup

$25.00

$25.00

Minutes Allowed

200 Minutes

400 Minutes

Each Additional Minute over Allowance

$0.06

$0.06

Up to 10 Extensions

$10 Per Ext

$10 Per Ext

 Direct Dial Extension

$14.50 Per Ext

$14.50 Per Ext

Extensions One-Time Setup

$5.00

$$5.00

 Pager Notification One-Time Setup

 $2.50

 $2.50

Rates

Features

Zero to Operator Transfer for Customized Live Operator Service for Emergency Calls

Loudness Control, Pause / Resume, Modify, Move Between Kept & New Messages

Repeat, Keep, Delete, Replay, Send, Send Future Message, Send Urgent Message

Personalized Voice Forms

Regular and Personalized Pager Notification

Outgoing and Message Extensions

Varied Move Back and Forward Features

Time Stamp on Each Message

Digital High Quality Sound

Record Extended Outgoing Messages

Bypass Greeting to Leave Message

Customized Caller Routing

Easy Setup and Help Features

All Features User Programmable

Bills are rendered every 4 weeks.

To initiate service, we bill the first and last period’s base rate plus set up charge.
 
These rates are to provide a general guideline. Based on the projection of calls to be handled by our staff and the complexity of the instructions, a package will be customized to meet your needs. 
 
All calls are handled in the United States.

Please fill out as much of the this survey as possible so that you'll save time in signing up for service, as we'll already have an awareness of your service application information and expectations.
Address Line
City
State
Zip Code
Country
E-mail Address
Phone
Bold = Required field
Company Name (Required)
Fax
Back Line
Billing Address
City
State
Zip Code
Country
Do you want us to keep your address confidential?
Type of Business
Mon
Tue
Wed
Thu
Fri
Sat
Sun
How would you like us to greet your callers?
What information should we request from your callers?
Name
Company Name
Phone Number
Message
Best Time To Return Call
Other
Connect Call
Page
Relay
Hold Calls
How should we handle your ROUTINE calls DURING office hours?
How should we handle your ROUTINE calls AFTER office hours?
Hold Calls
Page
Relay
Connect Call
How should we handle your EMERGENCY calls DURING office hours?
Hold Calls
Page
Relay
Connect Call
How should we handle your EMERGENCY calls AFTER office hours?
Hold Calls
Page
Relay
Connect Call
What constitutes an emergency?
What action should we take on urgent or emergency calls?
If no response, call
Phone #
If no response, call
Phone #
If no response, call
Phone #
How many attempts should be made when paging?
At what time intervals?
Should we fax messages to you?
At what time?
Personnel Name / Title
Personnel Name / Title
Personnel Name / Title
Pager #
Pager #
Pager #
Residence #
Residence #
Residence #
Bank Name

Account #

Bank Phone #

Federal Taxpayer ID #
or SSN
This form was completed by
Date
Comments
What are your office hours?
Service Application Form

We believe that if you will allow our service consultant to discuss your needs and expectations, it will result in a better understanding of how we can provide exceptional service for you. Just press submit when you're finished, and we’ll respond as soon as possible (within 24 hours).

What do you want us to do with calls we answer for you?
What type of general service application do you want? (Of course your actual service will be customized to your instructions)
Is there any specific information you want from your callers?
The name of your business:
When do you need us to answer your calls?
The mailing address for your business or endeavor:
Bold = Required field
Why do you need us?
Your name:
Your phone number:
Your e-mail address:
Service Assessment Survey

Bills are rendered every 4 weeks.
 
To initiate service, we bill the first and last period’s base rate plus setup charge.
 
These rates are to provide a general guideline. Based on the projection of calls to be handled by our staff and the complexity of the instructions, a package will be customized to meet your needs.
 
All calls are handled in the United States

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