Toll Free (800) 880-4324 or (800) 333-2026
Orange County (714) 547-7777 • South Orange County (949) 472-4444
North Orange County (714) 828-2222 • Inland Empire (951) 737-0044

Santa Ana
2401 East 17th Street
Santa Ana, CA 92705 

Orange
1342 East Chapman Avenue
Orange, CA 92866


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(800) 880-4324
(800) 333-2026

Services

OperatorsLive Answering Service
  
Live Answering Call Center Service Applications – We provide honest to goodness live, professionally trained call center operators who are based in the USA, and who are able to use call control to provide information that is vital to your messaging, dispatching and ordering needs. Our multi-faceted staff members have been through a 12-week training program that instills a strong sense of commitment, and trains strong telephone skills into the task of call processing.

Our staff is able to have valuable interactions with your clients, callers, patients and customers so that you are able to save time and process information such as catalog orders, customer service problems, client questions, appointments / cancellations and service / repair dispatching needs. We interface our live call operators with the most advanced call processing equipment available so that we can better help service your needs.

We have several generic live applications to help you in choosing the “right application or service“ for you.

The following are our generic applications:

The Traditional Answering Service - We take a message that usually involves the name, phone number and nature of the call, and then we deliver it to you via a varied message delivery process. You can also check for your messages personally for a small additional charge.

The Medical Office Solution - This live service can incorporate a number of live operator services that include voice mail options, computer assisted applications or a stand-alone call receptionist. Our services to the medical community include customizing services for physician offices, medical labs, physician groups and a variety of other specialized medical applications.

The Repair Specialist Service Application - This service application is designed around the needs of service repair companies who need to have a wide variety of timely information from potential / or existing customers in use. We are able to take their information and their problem, and dispatch the call to the correct people, who can then resolve the customer’s problem. We can use a variety of live and technical options to get the information from your customer and to get it to you or your repair specialist.

The Business Office Service Application Solution - This a robust service that can be anything form a virtual / replacement receptionist to a full virtual call center office with customer service, ordering and task processing. You employ our live staff to represent your office and we integrate them with voice mail applications as direct callers to the type of call process that you custom design.   
 
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